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Do People Still Use Travel Agents in 2025? Expert Opinions

  • Writer: Joshua Rich
    Joshua Rich
  • Sep 9
  • 4 min read

September 9, 2025

Three people at a table with laptops and papers, smiling and discussing in a bright, cozy room. A plant is visible on the table.

Are you curious whether people still rely on travel agents in 2025? Join us as we explore expert opinions on the enduring value of travel agents and how they continue to thrive in today's dynamic travel landscape. With advances in technology and shifts in consumer preferences, the topic is particularly relevant as we delve into key aspects like the Travel Agent Career Guide, Host Agency Support, Travel Agent Benefits, Supplier Partnerships, and Certification & Training Resources.


The Current Landscape: Are Travel Agents Still Relevant?

By 2025, the travel industry has undergone significant changes. Initially, many questioned the relevance of travel agents in the context of online booking platforms and travel apps, but the landscape tells a different story today. Here are several reasons why travel agents remain essential:


Personalized Service

In an age dominated by artificial intelligence and chatbots, travelers are increasingly seeking personalized experiences. Travel agents provide tailored recommendations that are often absent from automated systems. A recent survey revealed that over 60% of travelers prefer speaking directly with a knowledgeable human being when planning substantial trips. This personalized service aligns perfectly with the principles outlined in the Travel Agent Career Guide, which emphasizes building client relationships.


Expert Knowledge

Travel agents possess a wealth of knowledge that online platforms cannot replicate. They stay abreast of the latest trends, customer preferences, and hidden gems—ranging from sustainable tourism practices to the finest luxury experiences. In 2025, the emphasis on niche markets, like adventure tourism and eco-friendly vacations, underscores the need for specialized expertise. Accessing the right Certification & Training Resources allows travel agents to continually expand their expertise and remain competitive.


The Importance of Host Agency Support

The benefits of working with a host agency are invaluable. These agencies provide travel agents with vital resources, such as access to exclusive deals, extensive training, and key industry contacts. Expert insights indicate that agents aligned with reputable host agencies experience more significant success than their peers. Here are some key benefits:


- Training & Development: Host agencies often offer essential Certification & Training Resources, ensuring agents are knowledgeable and capable.

- Supplier Partnerships: Agents can cultivate relationships with suppliers, unlocking better rates, commissions, and perks that they can share with their clients.


Technology: A Helping Hand, Not a Replacement

While technology has simplified the booking process for travelers, it has also empowered travel agents. Professionals in the travel industry leverage a variety of tech tools to enhance their service, streamline bookings, and improve customer interactions. The optimal blend of technology and human touch is critical:


1. Booking Software: Programs simplify the reservation process, manage itineraries, and automate communications with clients, allowing travel agents to focus on providing tailored services.

2. Social Media: Agents now utilize platforms like Instagram and Facebook to showcase destinations and engage with potential clients, fostering meaningful connections.

3. AI Tools: Although AI cannot replace the human touch, it can facilitate routine tasks, enabling agents to concentrate on delivering exceptional customer service.


The Evolving Role of Travel Agents

As travel in 2025 becomes more dynamic, so too has the role of travel agents. These experts now prioritize creating experiences rather than just booking services. Here’s how agents are adapting to meet shifting traveler needs:


Person with a backpack crosses a suspension bridge in a lush forest. Green foliage surrounds the walkway, creating an adventurous vibe.

- Sustainability: Increasingly, travelers are prioritizing eco-friendly vacations. Travel agents are at the forefront, curating sustainable options that resonate with their clients’ values.

- Adventure Tourism: The growth of adventure tourism necessitates a deep understanding of specialized travel. Agents capable of navigating this niche are in high demand.

- Luxury Travel Experiences: Clients increasingly seek unique high-end experiences that are often best arranged through agents with industry connections and insider knowledge.


Industry Opinions: What Experts Say

To gather more insight, we spoke with industry experts, who shared their thoughts on the future of travel agents.


- Expert Opinion 1: "The role of the travel agent will only grow as people look for richer experiences. In a world where time is precious, travel agents save their clients hours while offering expert advice that no app can match."


- Expert Opinion 2: "With a rise in Supplier Partnerships and the unique value that travel agents bring to the table, we’re witnessing a resurgence of clients turning to agents for their travel planning needs."


The Future of the Travel Agent Career

The travel agent career is evolving, and adapting to these changes is crucial for agents who want to stay relevant. Here are steps agents can take to ready themselves for the future:


- Continuous Education: Engage in ongoing training and certifications to stay competitive, leveraging the insights provided in the Travel Agent Career Guide.

- Networking: Build connections with suppliers and other industry professionals to share insights and resources that enhance both individual and collective growth.

- Focus on Specialized Markets: Identify your niche—whether it’s luxury travel, adventure tourism, or sustainable travel—and cultivate expertise in that area to maximize your Travel Agent Benefits.


Conclusion

In summary, people not only continue to rely on travel agents in 2025, but their demand for expert and personalized service is stronger than ever. With host agency support, ongoing certification and training, and robust supplier partnerships, travel agents are well-equipped to meet the needs of today’s travelers. As you reflect on your role in this exciting industry, consider utilizing the insights shared in this article to excel in your future endeavors.


Ready to elevate your travel career? Connect with Gateway Travel today for access to invaluable resources, training, and a supportive community!


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